Returns & Exchanges
At Mingle, we want you to love every bite, but due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure maximum safety and satisfaction. If your order arrives damaged or doesn't meet our quality standards, we are committed to making it right through a refund or replacement.
Contact Support
Reach out to our customer care team within 7 days of receiving your order, providing your order number and details about the issue.
Provide Documentation
Attach clear photos of the product and packaging, especially if there is visible damage or a quality concern, to help us process your claim quickly.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a return, refund, or credit is appropriate based on food safety guidelines.
Resolution
Once approved, we will initiate a refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing